Alison Cox
Distinguished Designer (Partner)
IBM
Alison is a Distinguished Designer at IBM. She has over 25 years of experience in leading Customer Experience and digital strategy transformation and is an Enterprise Design Thinking Leader. Alison has been leading clients through experience based transformations leveraging Service Design to reimagine User Journeys, redefining processes and identifying back office enablers (enterprise architecture and data). Alison’s craft is in using service design to drive digital transformation.
Schedule
20 mins
St. Lawrence Centre for the Arts - Bluma Appel Theatre
Humanizing Digital Experiences with Emotionally Intelligent Design
Explore the impact of emotionally intelligent design and how it can transform digital experiences. In this fireside discussion, Juan and Alison will discuss practical strategies for integrating empathy into every design decision, and provide insights into how leading organizations utilize this approach to build meaningful, inclusive, and accessible digital products.
