Entrepreneur & Expert on Customer Experience and High-Performing Teams
Michel Falcon is a restaurant entrepreneur, international keynote speaker and author who leverages his People-First Culture philosophy to create customer experience, employee engagement and company culture strategies to grow businesses.
He is the author of the best-selling book, “People-First Culture: Build a Lasting Business by Shifting Your Focus from Profits to People.”
In 2016, Michel and his business partners owned and operated a portfolio of restaurants and venues in downtown Toronto. These venues grew to earn tens of millions of dollars in profitable revenue with more than two hundred employees in less than two years.
In 2019, Michel ventured off on his own to start Brasa Peruvian Kitchen, a fast-casual restaurant concept. In 15 months, he has been able to open five corporate locations with his eyes set on the US market in 2024.
Throughout his career, he has been hired to advise companies like Subway, Verizon Wireless, Alfa Romeo, Electronic Arts, and many others globally recognized brands to help support their people management and customer experience efforts.
Pay Transparency: Building Lasting Companies and Fueling Performance
In March 2023, Michel Falcon did something that his entrepreneurial peers told him not to do; he shared a document with his dozens of restaurant employees revealing what everyone earned, including his pay. During this presentation, Michel will share why full transparency is at the core of every lasting company, how it fuels performance, and the value his company, Brasa Peruvian Kitchen, has experienced. Join Michel’s presentation to learn how there is a great benefit on the other side of risk.